Home > Return & Exchange Policy
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At Atomic Car Parts, our goal is to ensure your complete satisfaction with your purchase. We continually strive to provide excellent products at competitive prices, along with excellent customer service. However, occasionally situations may arise that require special attention. Most products may be returned or exchanged if they are defective or damaged upon arrival within thirty (30) days of delivery. You have the option of exchanging the item(s) or receiving a refund for the full amount of the original purchase price. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Please read all conditions below regarding returns and exhanges. If conditions are not met, Atomic Car Parts reserves the right to refuse the return or to charge a restocking fee of 15%. An RMA Form must be accompanied with all returns or exchanges.
How to return or exchange an item:
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To return an item you must call Customer Care at 1-877-ATOM-020 (1-877-286-6020) or email info@atomiccarparts.com to obtain an RMA (Return Merchandise Authorization) form and number.
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You must have all the original packaging: the box(es), padding, manual, warranty card. Place the original package into a shipping carton.
Returning Defective or Incorrect Items
Offering products from reputable companies is a priority for us. All of these companies manufacture top quality products, and stand behind their products. Please note that we allow exchanges only for defective or incorrect items within 30 days of delivery. If you find a defect on your product once you've received it, please carefully inspect the entire product and make a detailed list of the issues. Before you return the items, photographic and/or professional/technical proof must be submitted to our customer service department for verification. We will immediately notify the manufacturer so a replacement part (or full product replacement) can be sent out. As long as the item is a true defect and not damage caused by the customer, the manufacturers we work with will quickly resolve the problem by any means necessary. We either provide a return shipping label or reimburse the return shipping fee after we receive the items. The returned items must be in resalable condition and replacement items will be shipped only after we receive and inspect the returned items. The items will be refused if they are installed or used (i.e. cut wires, scratches, mounting marks, etc.). The customer is responsible for confirming the correct size, shape and application of the items before installation. Be sure to hand-fit the item carefully and check for any defect before installation. Returns that are found to be correct or non-defective will be subject to a one-time processing fee of 15% and the item will be returned at the customer's expense. If an item is damaged (not a manufacturer's defect) upon receiving it, please see the policy below for information on how to handle Damaged Upon Arrival items.
Damaged Upon Arrival Items
If your product is damaged upon delivery, please rest assured we will be quick to assist you in getting your item repaired or replaced as quickly as possible. Customers that have received damaged products should contact the Customer Service department immediately with your findings. Once you have inspected the item, please note all damages before contacting us. Once we are aware of the damage to your item, we will have the manufacturer send out the needed replacement item(s) and if they choose to; initiate a shipping damage claim. All shipments are fully insured and we will report the damage to the couriers for an insurance claim. Some of our items are left at the requested delivery location without need of a signature at delivery time. However, some of our items are shipped via shipping methods that require a signature for complete delivery. If the item requires signature for delivery and looks to be damaged at first sight, accept the package but note "damaged" next to your name when you sign for it. Alternatively, have the driver note the damage and show you that he/she has noted it before they leave. After you've accepted the package (or received it if no signature was required) open it up and attempt to set it up. Keep all packaging materials (e.g. boxes, straps, packing) in case a damage claim needs to be filed - failure to do so could result in ineligibility for a shipping damage claim. If we are unable to file a shipping damage claim due to the original packaging being discarded, replacement parts or a full replacement item may not be free of charge. We may provide a return shipping label or reimburse the return shipping fee after we receive the items. The replacement items will be shipped only after we receive the items. Assuming the procedures within this policy are followed, all replacement item(s) will be free of charge to the customer.
Refund
A refund or store credit will be issued for approved returns, please allow up to 14 business days for refund processing. We'll notify you via e-mail of your refund once we've received and processed the returned item. Please note that your financial institution alone will likely take approximately 7 business days to reflect this transaction.
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